Cancellation Policy
Cancellation Policy
Right of withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement.
Please contact:
[Full legal name / company name]
[Street and house number]
[Postal code and city]
Germany
Email: [your email address]
You may use the model withdrawal form, but it is not mandatory.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal.
You bear the direct cost of returning the goods unless otherwise agreed.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Important note
If a piece is individually customized or made according to customer specifications, the statutory right of withdrawal may be excluded. This must be clearly confirmed before purchase where applicable.
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Withdrawal Form If you wish to withdraw from the contract, please complete this form and return it to us. To: [Full legal name / company name] Email: [your email address] I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods: Product: Edition number, if already assigned: Ordered on: Received on: Name of consumer: Address of consumer: Email address: Signature of consumer: Date: |